Refund Policy

If you buy a program and it is not the right fit, email me within 14 days of purchase and I will refund you in full. No form, no interrogation. Tell me what did not work so I can make it better.

Past 14 days the sale is final, because by then the full program library, meal guide and tailored plan have been delivered.

Payment policy: sessions for the week are paid the week before. Reminders go out on Wednesday and, if still unpaid, Friday. Reserved hours are not cancelled automatically for non-payment.

The 4, 6 and 8 session packs must be used within 60 days of purchase. Unused sessions after that date expire and are not refundable. Monthly plans reset each month instead, and drop-ins are single sessions. Reminders go out 14 days and 3 days before a pack expires while credits remain.

Credits are used when you check in, not when you reserve. No-shows and cancellations inside 24 hours use a credit; cancelling at least 24 hours ahead frees the hour with no credit used.

If your provider tells you to stop training after you purchase, email me whatever the timing. I will either refund you or hold your access until you are cleared, your choice.

Email hello@labellabeast.app from the address you purchased with. Refunds land back on the original card within 5 to 10 business days. You can also use the contact page.